The cleanliness level of commercial washrooms is essential to maintaining health and safety while ensuring user satisfaction. People may not remember your establishment for a clean bathroom, but you can be sure that a dirty and ill-equipped one will be talked about amongst friends and peers, potentially damaging your brand image.

According to Bill McGarvey, director of training and sustainability at Philip Rosenau Co.: “Restrooms are the No.1 source of complaints in a facility.” ( By paying attention to a few key areas, you not only promote personal hygiene, but also uphold a clean and efficient washroom experience for all who use it. Let’s take a look at seven areas where you can improve hygiene in your washrooms. 

Hand Hygiene 

STEP 1: Make soap dispensers readily available and regularly stocked up to promote good hand washing practice and good hygiene. The Center for Disease Control & Prevention estimates that 80% of all infections are transmitted by hands. Handwashing is vital for the creation of any healthy environment. Keeping hands clean is one of the most important steps we can take to avoid getting sick and spreading germs to others. 

Hand Drying Options

STEP 2: Provide both paper and electric hand drying options to improve customer satisfaction. The argument over which is better, hand dryers or paper towels has gone on for a while now. While paper towels have been shown to spread less virus particles, electric hand dryers use no-touch automatic sensors and don’t create any paper waste that could fill up bins.

Surface Care

STEP 3: Install seat sanitisers in cubicles to allow users to wipe down the toilet seat in between uses. With the high numbers of people visiting commercial washrooms every day, surface contamination is a given. In today’s germ-conscious society, providing the tools to self-sanitise in cubicles can greatly improve the washroom experience.
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Waste Management

STEP 4: Install waste bins in every cubicle and regulate a waste removal schedule Keeping a clean and tidy washroom is about encouraging good user behaviour and providing convenient means to dispose of anything that might otherwise land up on the floor or clog up toilets.

Female Sanitary Care

STEP 5: Make sanitary bins and bag dispensers available for female users Making feminine hygiene services that provide female users with a safe, discreet and hygienic solution is a vital consideration that should never be overlooked by facility managers and employers. Baby changing areas also need specialised hygiene services in order to remain clean and germ-free. In any environment, it is pertinent that sanitary ware is disposed of correctly and efficiently to avoid the spread of germs and harmful bacteria.

Odour Control

STEP 6: Install odour-neutralising air fresheners Over a third of office workers have been embarrassed by the smell of their company’s washroom There’s nothing more off-putting than a bad smelling washroom, but keeping busy toilets smelling fresh can be a challenge. Choose air fresheners that don’t just mask smells, but rather work to eliminate bad odours. Making sure that refills are stocked and rotated on a regular basis.

Routine Deep Cleans  

STEP 7: Incorporate a monthly deep clean of your washrooms in your routine cleaning schedule A thorough deep clean process at regular intervals is essential to properly clean the areas that are sometimes neglected. This includes the walls, floors, grout, taps, equipment, urinals, toilets and more to effectively remove any build-up of grime and bacteria.

Looking for a complete washroom hygiene solutions partner? We’ve got you covered for the supply of hygiene equipment and consumables as well as maintenance and cleaning services. Contact us today for a consultation.